Last updated: October 21, 2026

This policy explains how to request a return, exchange, or refund from AMERAZO. Please contact us and receive return instructions before mailing an item.

Return window and condition

Most eligible items may be requested for return within 30 days of delivery. For a change-of-mind or wrong-part-number return, the item must be unused, uninstalled, in resalable condition, and in its original packaging with tags and seals intact where applicable. Please provide your order number or other proof of purchase.

Opened consumables, supplements, personal-care or hygiene products, and items marked final sale generally cannot be returned unless they arrived damaged, defective, incorrect, or applicable law requires otherwise. Used or installed items do not qualify for a change-of-mind return. If you are unsure whether an appliance part is compatible, contact us with the part number and equipment model before ordering.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days after delivery. Include your order number, the product or part number, a short description, and clear photos of the item, shipping label, and packaging when available. Keep the item and packaging while we review your request. Opening packaging to identify a defect or incorrect item does not by itself disqualify the request.

Damage caused by misuse, modification, or incorrect installation is not treated as a shipping or fulfillment error. We will review the information and explain the available return, exchange, replacement, or refund options.

How to request a return or exchange

  1. Email [email protected] within the applicable return period. Use “Return or Exchange Request” and your order number in the subject line.
  2. Tell us which item you want to return and why. Include the part number and equipment model for compatibility questions, and attach photos for damage or incorrect-item claims.
  3. Wait for written authorization and return instructions. We will provide the correct return address after reviewing your request.
  4. Pack the item securely with its included parts and paperwork. Keep factory packaging, labels, and seals intact where possible, and use a trackable shipping service.
  5. Keep the tracking number until we confirm the return has been received and reviewed.

Please do not mail a return to the address on the package or to our business address without our instructions.

Exchanges

Exchanges depend on replacement availability. We will confirm the available option after reviewing your request. If a suitable replacement is unavailable, we will explain whether an eligible refund can be issued. For an exchange caused by our confirmed error or a defective item, we will provide the next steps and cover the applicable return shipping.

Return shipping and fees

For a change-of-mind or wrong-part-number return, you are responsible for return shipping. Original shipping charges are not refundable unless the return is due to our error or a refund is required by law. For a confirmed damaged, defective, or incorrectly shipped item, contact us before sending it back; we will provide return instructions and a prepaid label or another appropriate resolution. AMERAZO does not charge a restocking fee.

Refunds

We inspect returned items and email you with the outcome. Approved refunds are sent to the original payment method. Please allow 5–10 business days after inspection for us to process an approved refund; your bank or payment provider may need additional time to post it. If a refund is not visible after that time, check with your payment provider and then contact us with your order number.

Order cancellations

If you need to cancel an order, email [email protected] as soon as possible and include your order number. We can attempt a cancellation only before the order enters fulfillment or ships. If the order has shipped, please follow the return process above.

Questions

For return, exchange, or refund help, contact [email protected] and include your order number. For shipping destinations, rates, delivery estimates, and tracking, see our Shipping Policy.